Limited Warranty / Return Policy

Return Policy (Flyway Deputy and Rechargeable Battery)

We accept returns on all products within 30 days of the original purchase date, provided the items are unused, in original packaging, and accompanied by proof of purchase. Sale items will be refunded at the original transaction price. Only the Flyway Deputy and rechargeable battery are eligible for return; all other merchandise sales are final. Customers are responsible for return shipping costs and are encouraged to use a trackable shipping method for proof of delivery.

This return policy applies only to purchases made directly from Jahpoo Outdoors, either through our website or at a game show. For products purchased from authorized dealers, please refer to the dealer’s return policy.

Warranty (Flyway Deputy Only)

Jahpoo warrants the duck decoy products sold on the Website or at an authorized dealer to be free from original defects in materials and workmanship for a period of 90 days from the date of original purchase, subject to the limitations set forth herein. This warranty applies only to the original purchaser and requires the purchaser to supply a copy of the original proof of purchase (sales receipt) at the time warranty service is requested. No additional warranty registration is required. Promotional items are not eligible for warranty or return policies; this ensures fairness to all of our customers who benefit from promotions. 

To request warranty service, please complete and submit our Warranty Return Form along with the following:

• A complete description of the problem

• Your name, address, and telephone number

• A copy of the original proof of purchase

All transportation, insurance, and freight charges associated with warranty service and repairs are the responsibility of the purchaser. If an original defect is found by us, we will, at our option, repair, replace, or make appropriate adjustments to the product.

Exclusions

This Limited Warranty does not apply to:

• Defects caused by normal wear and tear

• Defects caused by modification, unauthorized service, accidents, neglect, misuse, abuse, improper maintenance, or acts of nature

• Subjective claims involving personal preferences or judgments

Non-Warranty Repairs

Should the defects not meet the limited warranty criteria, Jahpoo will charge a reasonable repair or replacement fee plus return shipping, which the purchaser must pay prior to the product being shipped back. However, we will repair any duck decoy product returned with either a reusable motor or decoy body for a charge not to exceed $50.00, plus return shipping.

Exchanges

For exchanges, we recommend initiating a return of the original item. Upon approval of the return, customers may place a new, separate order for the desired product. This process ensures availability and timely fulfillment of the replacement item.

Contact Us

If you believe your product is defective or have questions regarding your warranty coverage, please contact us at info@jahpoo.com.

Last Updated: 3.30.2025